Google Passwords Not Loading

I know there are a myriad of secure and safe “password keeper” solutions out there, but I’ve never personally used one.

This morning I had to get into a web hosting CPanel which I hadn’t been in for over two years, and although the password was saved in Chrome, it wouldn’t log me in.

I tried using Firefox, but couldn’t remember the password so I went to look it up at http://passwords.google.com.

Once you verify your primary Google password there, you’re supposed to be able to access all of your passwords, but it never actually loads for me.

Does it load for you? Probably, since I seem to me the master of Google problems that happen only to me.

I thought that maybe it was my computer giving me trouble, so I tried my laptop, and then my phone, but those wouldn’t load either.

There’s also another way, from inside of Chrome to look up your passwords, which is to go to your browser settings, then scroll down to the link for “Advanced”.

Clicking that link and scrolling further gives you the option to see your passwords.

That’s always taken a little while to fully load, but lately it doesn’t load at all either, just like Google’s password subdomain.

Finally this error screen came up for the third time, so I quit waiting…

Reset My Password at Bluehost?

So, with getting my password out of Chrome not working, I decided to simply reset my password, but trying to do that for the Bluehost Cpanel failed also, because their system won’t send mail.

I phoned Bluehost anyway, but they can only help me if I know my password, and suggested that I change the e-mail address for the account. To do that they had me e-mailing a picture of my identification. How ridiculous… but I digress.

So what did I do?

I did manage to recover my passwords, and I did it by using Firefox, first importing my passwords from Chrome,  By going to “Show All Bookmarks”

Then I chose “import data from another browser” –

And selected Chrome, along with the passwords, which is all I wanted…

After the import, which only took a minute, I was able to access all of my passwords in Firefox, by going to the settings menu, then Options

Then to Security > Saved Logins

Then hit the button on the bottom right for “Show Passwords”

Finally, I used this Firefox Add-on to export a copy, just in case Firefox breaks too.

Anyway, between Googles password access not working, and the Bluehost password reset not working, it wasn’t a real productive morning, but at least I wrote most of this post while sitting on hold…

How’s your day going?

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Scott Hendison:

View Comments (6)

  • Hello
    Thank you for the post.
    I have the same issue. Tried various 'workaround' but still no solution.

    Hope to have a fix soon

  • I too have exactly the same problem and used the same Firefox solution.
    Worrying that Google has control of all these passwords.

  • You can directly copy-paste the following in Chrome’s address bar and hit Enter to open Import/Export:

    chrome://flags/#password-import-export (Enabled)

    The following method applies to earlier versions of Chrome only. Now we suggest you use a 3rd-party tool to export and import Chrome passwords.

    1. In earlier versions, you could launch Chrome browser, then type “chrome://flags” or “about://flags” in the address bar and hit Enter.

    2. In the Chrome flags window, hit Ctrl+F and search for “password import and export”. The corresponding flag entry should be highlighted. Available for all the major desktop OS platforms, this flag can be used to directly export or import your saved passwords in Chrome. From the drop-down menu, select Enabled to turn the flag on. Now, relaunch your browser to make the changes effective.

    How to export and import passwords in Chrome browser

    3. After relaunching the browser, navigate to Chrome settings menu by entering chrome://settings in the address bar. Scroll down to the bottom and click on Show advanced settings.

    4. Scroll down further through Advanced settings to section named Passwords and forms.

    5. Click on Manage passwords link to administer your saved passwords, as shown in the image above. A new window should pop up with all your saved passwords.

    6. Scroll down through the list and look for Export and Import buttons at the end of the list.

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